News From Terre Haute, Indiana

December 21, 2009

Social Security: Deck the halls, hold the calls

By Brian Hewitt

TERRE HAUTE — The holiday season is here, and many people will be singing along with their favorite seasonal songs.

So go ahead — sing your “Jingle Bells” and ring your “Silver Bells.” But hold your calls if your business can wait until after the holidays.

For years, Social Security has told the public that the busiest time for our field offices and for our toll-free telephone number is early in the week and early in the month, so if your business can wait, it’s best to contact us at other times. The same advice applies to the holiday time, especially the week between Christmas Eve and New Year’s. So if you must do business with Social Security during the holidays, you may experience more busy signals and longer wait times.

As an alternative, we suggest you consider going online to www.socialsecurity.gov, where we have a wealth of information and online services available. You can apply online for retirement or disability benefits, or check on the status of your pending application. If you are already a Social Security beneficiary, you can go online to change your address, phone number or your direct deposit information, get a replacement Medicare card, or request a proof-of-income letter.

Visit the site and save yourself a call or a trip to the office. But if you do need to speak to a Social Security representative, we’ll be there for you.