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June 21, 2014

SOCIAL SECURITY: Providing customer service for the disabled

TERRE HAUTE — This coming Friday is Helen Keller Day, a commemorative holiday established by President Jimmy Carter in 1980 on her 100th birthday. The first deaf and blind person to earn a Bachelor of Arts degree, Helen Keller was a world-famous speaker, author and advocate for people with disabilities. She undoubtedly would have appreciated all that Social Security does for the disabled community and their families.

Not only does Social Security provide disability benefits for people who qualify, but we make great efforts to communicate with people in alternative formats to make our resources and services accessible to everybody. We are committed to providing world-class customer service to everyone we serve. One of our long-standing commitments is to ensure that people with disabilities have meaningful access to our programs and services. All of the pages on our website, www.socialsecurity.gov, are easy to access for people with disabilities.

We are pleased to build on this commitment with the introduction of our new Center for Section 504 Compliance. Section 504 of the Rehabilitation Act prohibits federal agencies and programs that receive federal funding from discriminating against individuals with disabilities. The 504 Center provides guidance to Social Security offices nationwide to ensure that our customers with disabilities have meaningful access when conducting business with us.

The 504 Center’s toll-free number is 844-881-9061 and its business hours are 8 a.m. to 4 p.m. EST, Monday through Friday, except on federal holidays.

In addition, we offer our publications and notices in alternative formats for those who request them. The most popular ways for the public to read our publications are by PDF and streaming audio file at www.socialsecurity.gov/pubs. However, the public also can request our publications in Braille, audio cassette tape, audio CD, or enlarged print at www.socialsecurity.gov/pubs/alt-pubs.html.

 Learn about our special notice options at www.socialsecurity.gov/notices.

 Find out more by visiting www.socialsecurity.gov/accessibility/ 504_overview.html. And, by the way, you’ll find that all of our web pages are easily accessible for people with disabilities.

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