News From Terre Haute, Indiana

Business

September 7, 2013

NEWSMAKERS: Sept. 8, 2013

Indiana Sens. Vaneta Becker, R-Evansville, and Tim Skinner, D-Terre Haute, were honored Thursday for their support of public schools by the Indiana Coalition for Public Education.

“Senators Skinner and Becker have worked in a bipartisan fashion to improve the opportunities for students enrolled in our public schools,” said Vic Smith, ICPE chairman. “They have worked tirelessly to ensure public schools have an advocate in their respective party caucuses at a time when privatization policies and voucher legislation are having a negative impact on public schools and school funding. These public servants deserve to be honored on behalf of the one million children who attend Indiana’s public schools.”

Visit www.icpe2011.com for more information on the ICPE.

• • •

The number of Vectren customers using live web chat for online customer service assistance is on the rise. With the increasing number of customers using the new communication channel, the company reached a customer service milestone in late August by surpassing 10,000 live-chat sessions.

“When we launched the new service feature, our customer service specialists communicated with about 40 customers per day through live chat,” said Doug Petitt, Vectren’s chief information officer and vice president of information technology and customer service. “Now, our customer service specialists are reaching 150 to 200 customers per day through live chat as a growing number of customers prefer this option over a phone call. We expect this communication channel to continue to grow given we recently made the chat feature available for smartphones.”

Launched in March 2013, the service feature allows Vectren customers to communicate with customer service specialists via live chat through a computer, tablet or mobile device between 8 a.m. and 5 p.m., Monday through Friday.

Customers can access live web chat through the Contact Us page at www.vectren.com.

• • •

Verizon Wireless is the first wireless provider to rank highest across all six regions of the country, covering 48 states, including Indiana, in the J.D. Power 2013 Wireless Network Quality Performance Study, Volume 2.

The study is based on responses from 26,491 wireless customers, tallied between January and June of 2013.

According to the study, Verizon achieves fewer customer-reported problems with dropped calls, initial connections, transmission failures and late text messages, compared with the regional average.

The company also ranks highest in the Mid-Atlantic, Southeast, Southwest, and West regions, and also ties for highest rank in the North Central region.

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