CoWorx Staffing Services has been named to Inavero’s 2013 Best of Staffing Client list of award winners.
Presented in partnership with CareerBuilder, the fourth annual Best of Staffing list provides objective, service quality benchmarks and reveals which staffing agencies are delivering exceptional service to their clients. This year’s list highlights a growing divide among the industry’s leaders and laggards, and identifies CoWorx Staffing Services as one of the best staffing agencies for companies to call when they are looking to hire temporary or permanent employees.
Less than 1 percent of all staffing agencies in North America receive the Best of Staffing award for service excellence. Utilizing the Net Promoter methodology, the winners earned satisfaction scores quadruple the industry average. CoWorx received satisfaction ratings of 9 or 10 out of 10 from 67.1 percent of their clients, higher than the industry’s average.
Less than 1 percent of staffing firms in the U.S. and Canada have been named to the list for client satisfaction.
“We will continue to survey our clients as it provides an essential opportunity for us to listen to their perspective of our service delivery and refine it as necessary,” said Michael Epstein, CoWorx president and CEO.
“Few things are more important to companies than the employees you hire,” said Eric Gregg, Inavero founder and CEO.
Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).