News From Terre Haute, Indiana

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April 27, 2009

Social Security’s online services earn high score of 79 percent satisfaction

It’s always nice to be considered the best in the business — and even better when the judges are members of the public we serve. Social Security is proud that the American public has put its online services at the top of the list again.

In the most recent survey of e-Government services by the American Customer Satisfaction Index, Social Security’s online services earned the highest overall score of 79 percent satisfaction. (The average score for the Federal government was 75.)

In particular, the Retirement Estimator scored 89, the top score in the federal government. The Retirement Estimator provides immediate retirement benefit estimates based on your own earnings record to help you plan for your retirement. The online Retirement Estimator is a convenient financial planning tool, since it eliminates the need to manually key in years of earnings information. The estimator also will let you create “what if” scenarios. For example, change your “stop work” dates or expected future earnings to create and compare different retirement options. Check it out at www.socialsecurity.gov/estimator.

Also earning high marks from the public were the online Retirement Application and Medicare Extra Help Application, with each scoring 87.

In a separate survey, Nextgov, a Web site devoted to technology and the federal government, listed www.socialsecurity.gov as one of the top five federal Web sites in its review of best online practices.

It is important to note that the usefulness of the Web site is enhanced because much of the online information is available in Spanish, as well as 14 other languages. Many documents are also accessible to people who use screen readers, screen magnifiers and voice recognition software.

To learn more, see the recent press release about Social Security and the American Customer Satisfaction Index at www.socialsecurity.gov/pressoffice/pr/onlineservices-accolades-pr.htm.

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